Emerging Vines Terms and Conditions.

PART ONE: GENERAL TERMS AND CONDITIONS

1.1. How to Order

1.2. The Contract between Us

1.3. Prices and descriptions

1.4. Payment

1.5. Availability of stock and substitutes

1.6. Delivery

1.7. Collection from Ashprington

1.8. Receipt of Goods

1.9. Ownership

1.10. Right to Cancel

1.11. Quality Guarantee

1.12. Gift Returns

1.12. Sale or Return

1.13. Tastings and Events

1.14. Wine Club Membership

1.1. How to Order

A customer of Emerging Vines Ltd may place an order using one of the following:

1.1.1. Website: www.emergingvines.co.uk

1.1.2. Telephone: 0748235099

1.1.3. Online enquiry form

1.1.4. Email: taste@emergingvines.co.uk

1.1.5 Social media: @emergingvinesuk

1.2. The Contract Between Us

Your order is an offer to buy from us. A contract is not formed until we accept payment for your order which is when we despatch the order from Ashprington.

Emerging Vines Ltd reserves the right to amend orders already taken and acknowledged in order to ensure fair distribution of wines in limited supply, or in the event of stock being no longer available.

1.3. Prices and Description

Wine descriptions and prices payable are set out on the website. Unless stated otherwise, all prices shown include UK duty and VAT and free delivery to a UK address (see 1.6: Delivery terms below). Prices are valid for the period they are advertised but Emerging Vines Ltd reserves the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. If, in error, we have underpriced a wine or service, we will not be liable to provide it to you at the published price provided we notify you before we despatch the item or, in the case where we are not despatching an item, within two working days of our acceptance of your order. In this case we may cancel your order provided we refund any payments you have made. Similarly, should we make an error in the description of a wine, we will not be liable to provide the wine described, provided we notify you before a contract has been formed.

1.4. Payment

Emerging Vines Ltd accepts payment using one of the following:

1.4.1. Debit and Credit Cards: Cards issued by MasterCard and Visa, plus Maestro (for telephone/post orders only). Payment will be taken at the point of order.

1.4.2. Cheque (for post orders): payable to 'Emerging Vines Ltd'

1.4.3. Cash: in person at a tasting event

1.5. Availability of stock and substitutes

All wines, spirits and services are subject to availability. This will be indicated to customers at the time of ordering on the website or by phone.

If a wine has sold out, wherever possible our buyers will select an appropriate substitute/alternative that will be displayed on the website or offered to you if ordering by phone.

In the unlikely event that we cannot provide stock of an item in an order that has already been confirmed, we will endeavour to replace the item with one of equal or greater value at the cost of Emerging Vines Ltd.

1.6. Delivery

Delivery to any one address in the UK is free for:

1.6.1. at least 12 bottles (or six magnums or litres), which can be selected by the customer to make up a mixed case;

1.6.2. goods worth £150 or more;

1.6.3. Free delivery is carried out by the following service

1.6.4.1. 48 Hour Carrier Service: Emerging Vines Ltd will aim to consolidate all orders within 24 hours of receiving the payment. Each order will then be collected and shipped on a 48 hour courier service to most UK mainland addresses.

1.6.4.2. Non-Date-Specific Carrier Delivery: Emerging Vines Ltd offer free delivery to all UK addresses; however, in a few areas (The Isle of Man, The Isle of Wight, The Isles of Scilly and some areas of Scotland), we are unable to offer specific delivery dates. Instead, orders to addresses in these areas will be despatched as soon as possible from Emerging Vines Ltd and will be delivered by carrier within six working days.

1.6.5. Charged Delivery Services

1.6.5.1. 48 Hour Carrier Service: All orders of less than at least 12 bottles (or six magnums or litres), which can be selected by the customer to make up a mixed case or of less than £150 in value will incur a charge of £9.50. This covers most UK addresses.

1.6.6. Deliveries in the lead-up to Christmas

Different delivery terms apply at Christmas. Delivery options are more limited in the weeks leading up to Christmas. Details of options available will be provided at the time of placing your order.

1.7. Collection from Ashprington

Customers may not collect their wine from our registered address due to our licensing agreements.

1.8. Receipt of Goods

If you, or a recipient, will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place or with a neighbour, please advise us at the time of order. In this situation, the delivery driver will put a card through your door to confirm that the order has been left. Assuming that your instructions were followed, we cannot accept responsibility for any subsequent loss or damage to the order.

Please check your consignment on arrival and report any damage immediately by calling Emerging Vines Ltd on 07482235099 or contact us via our email. Claims for non-delivery, breakage or leakage are only accepted within 28 days of expected delivery.

Please be aware that some multi-case orders may get separated if delivered by carrier. If you do not receive the balance of your order within three working days of the first delivery, please contact us.

1.9 Ownership

All wines and spirits, or other goods ordered, remain the property of Emerging Vines Ltd until payment is received in full.

1.10 Right to Cancel

We cannot offer refunds or exchanges for any wines unless damaged in transit at which point we will make claim with the courier. If we fail to deliver within 7 days working days of the specified date offered at the time of order, please let us know; you may cancel the order and Emerging Vines Ltd will reimburse the full price paid.

1.11. Quality Guarantee

If you haven't enjoyed a wine, whether you believe it to be faulty, not as you had expected, or simply not to your taste, please contact us. Call 07482235099 or email us.

1.11.1. If the wine is faulty

If the wine is corked, oxidised or appears otherwise out of condition, as long as it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to refund you for the full price of the specified faulty bottle(s) or replace the faulty bottle(s) where appropriate. We reserve the right to collect faulty bottles for inspection so please retain them in the first instance and expect to pay the courier fee to return.

1.12. Sale or Return

Orders for large quantities of wine for weddings and other functions may be made on a sale or return basis. There is a return charge of £5 for collecting any wine that is not used. Wines must be returned in a saleable condition, otherwise no credit will be given.

1.13. Tasting and Events

Emerging Vines Ltd reserves the right to cancel any advertised function if insufficient tickets are sold, or through unavoidable circumstances. In this case we will contact you as soon as a decision is made and a full refund will be arranged immediately.

If a customer wishes to cancel tickets purchased for a tasting or event, refunds will only be given if we are notified at least 14 days before the event. Refunds will only be given after this time if we are able to re-sell your tickets.

All attendees at an Emerging Vines Ltd tasting must be 18 years or older. Attendees who appear under the age of 18 will be asked to produce photographic identification with proof of age.

1.14. Wine Club Membership

1.14.1 Signing up to the wine club

Non-members can sign up to the Emerging Vines wine club via www.emergingvines.co.uk.

1.14.2 Payment

Payment will be taken on the 5th of each month or the next working day. Sign up will need to be completed five working days before that month’s shipment date in order to receive your selection. Subsequently, by registering after the cut off date your membership will start the following month where you will then receive your first selection of wine.

1.14.3 Shipment

Shipments will leave our premises on the third Thursday of each month unless stated otherwise.

1.14.4 Cellar Door Offers

We will endeavour to include exclusive offers at various cellar door shops and restaurants around the country each month but this may not be included each month.

1.14.5 The Packages

There are two different packages available. Both are subject to the terms stated in 1.14. There will be a monthly package of £70. This is likely to include three bottles of hand selected English wine, producer profiles & exclusive gift voucher where possible. There will be an alternative premier package of £140 per month. This is likely to include five to six bottles of hand selected English wine, producer profiles & exclusive gift voucher where possible. It will consist of two bottles of each of the wine in the £70 package unless a more premium wine is included in which case, there will be five bottles of wine in the £140 package that will equate to the same value.

1.14.6 What else is included in the price

Both monthly packages include delivery and wine of a consistent value every month.

1.14.7 Other Emerging Vines Wine Club benefits

A membership will enable subscribers to have priority to order more of the included wine club wines separately if they desire and if stocks and availability permit.

1.14.8 Membership cancellation

Memberships can be cancelled by cancelling the direct debit or by contacting Emerging Vines Ltd via taste@emergingvines.co.uk. Cancellation will be effective immediately but any wine paid for earlier in that month will be still be sent.

PART TWO: EMERGING VINES LTD’S POLICIES RELATING TO DATA AND SECURITY

4.1. Age Verification

4.2. Privacy Notice

4.3. Security of Payment Card Information

4.4. Cookies

4.1. Age Verification

Please note that event bookings are only available, and sales of alcohol can only be made, to those over 18 years of age.

Legislation governing the sale of alcohol requires us to positively verify that customers are over 18 years of age before we can process their order.

4.2. Privacy Notice

Emerging Vines Ltd is committed to delivering the best experience for our customers, as such, we take our responsibilities in looking after your personal information seriously. This Privacy Notice explains how we (Emerging Vines Ltd) will use your personal information. For the purposes of data protection legislation, we are a data controller and sometimes use third parties to process your data on our behalf.

4.3. Security of Payment Card Information

4.3.1. We do not accept payment details sent by email.

4.3.2. We work to protect the security of your information during transmission by using software which encrypts information you input.

4.3.3. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

4.4. Cookie Policy

By using The Wine Society website, you agree to cookies being used in accordance with the policy outlined below. If you do not agree to this, you must alter your browser settings to turn off cookies or block those types which are unacceptable to you or cease using the website.

The Wine Society uses cookies to enable easy navigation and shopping on the website. We take the privacy of all who use our website very seriously and ensure that our use of cookies complies with current EU legislation. The following guide outlines what cookies are, the types of cookies used on The Society's website and how they work.

You may alter your browser settings to turn off cookies or block those types which are unacceptable to you, but this will cause difficulties when accessing and using some areas of the site. Instructions on how to do this can also be found below.

4.4.1. What are 'Cookies'?

Most major websites use cookies.

A cookie is a very small data file placed on your hard drive by a web page server. It is essentially your access card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

Cookies cannot be used by themselves to identify you.

The purpose of a basic cookie is to tell the server that you returned to that web page or have items in your basket. Without cookies, websites and their servers have no memory. A cookie, like a key, enables swift passage from one place to the next.

Without a cookie every time you open a new web page the server where that page is stored will treat you like a completely new visitor.

More recently, cookies have also been used to collect information about the user which allows a profile of their preferences and interests to be created so that they can be served with interest-based rather than generic information about available goods and services.

4.4.2. How do Cookies help Emerging Vines LTD?

Cookies allow our website to function effectively. Cookies also help us to arrange content to match your preferred interests more quickly. We can learn what information is important to our visitors, and what isn't.

4.4.3. How does Emerging Vines LTD use cookies?

The Wine Society does not accept advertising from third parties and therefore, as a rule, does not serve third-party cookies. Exceptions to this include performance/analytical cookies (see below), used anonymously to improve the way our website works, the provision of personalised recommendations, and occasions when we may team up with suppliers to offer special discounts on goods or services.

The Society uses technology to track the patterns of behaviour of visitors to our site.

4.4.4. What type of cookies does The Wine Society use?

We use the following three types of cookies:

4.4.4.1. Strictly Necessary Cookies

These cookies are required for the operation of our website, enabling you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like shopping baskets or e-billing cannot be provided. Under this heading, we currently use the following cookies:

Authentication Cookie and Anonymous Cookie

These cookies remember that you are logged in to your account – without them, the website would repeatedly request your login details with each new page you visit during your time on our website. They are removed once your session has ended.

Session Cookie

These cookies are used to remember who you are as you use our site: without them, the website would be unable to tell the difference between you and another Wine Society member and facilities such as your basket and the checkout process would therefore not be able to function. They too are removed once your session has ended.

4.4.4.2. Functionality & Targeting/Tracking Cookies

These cookies are used to recognise you when you return to our website and to provide enhanced features. This allows us to personalise our content for you. Under this heading, we currently use the following cookies:

Unique User Cookie

This cookie is used to:

store your share number in order to identify that you have visited the website before. Without this cookie, we would be unable to tell whether you are a member or not.

record your visit to the website, the pages you have visited and the links you have followed. We use this information to make our website, the content displayed on it and direct marketing communications we may send to you or contact you about more relevant to your interests.

This cookie expires after 13 months.

Peerius Cookies

These third-party cookies are used to provide you with personalised recommendations based on your purchase and browsing history. They expire within 4 hours of your visit.

4.4.4.3. Performance/analytical cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information which identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Under this heading, we currently use the following cookies:

Google Analytics Cookies

These are third-party cookies to enable Google Analytics to monitor website traffic. All information is recorded anonymously. Using Google Analytics allows The Society to better understand how members use our site and monitor website traffic.

4.4.4.4. Authentication Cookie

In order for us to ensure that your data remains secure it is necessary for us to verify that your session is authentic (i.e. it has not been compromised by a malicious user). We do this by storing an otherwise meaningless unique ID in a cookie for the duration of your visit. No personal information can be gained from this cookie.

4.4.5. How do you turn cookies off?

All modern browsers allow you to modify your cookie settings so that all cookies, or those types which are not acceptable to you, are blocked. However, please note that this may affect the successful functioning of the site, particularly if you block all cookies, including essential cookies. For example, In Internet Explorer, go to the Tools Menu, then go to Internet Options, then go to Privacy. Here you can change the rules your browser uses to accept cookies. You can find out more in the public sources mentioned below.

4.4.6. Learn more about cookies

Microsoft's cookie guide

All about cookies

4.4.7. Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on the website and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to our cookie policy.

1 Unfortunately we are unable to offer next-day or Saturday delivery to addresses in The Isle of Man, The Isle of Wight, The Isles of Scilly and some areas of Scotland.